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Hey everyone, I drive the community management strategy for a big brand and am looking for advice. Historically, we measured the success of our community management program by tracking the volume of interactions (e.g. how many times we respond to consumer comments and posts). This year we have prioritized more proactive interactions (like commenting on a trending TikTok) versus reactive interactions (responding to a tweet that tagged our brand) to help the brand take part in cultural trends, join trending conversations, and overall position the brand as more relatable to build brand affinity. The thing I’m struggling with how to measure the success of this new goal and ultimately, how to communicate that success to key stakeholders. Any recommendations, advice or examples of how your teams have measured the impact of community management are welcome.Cheers,Audrey

I have a customer who is looking to train their team, mostly sales and individual contributors, on how to use social media for events. If you’re attending a conference, what should you do before the event on social? Like posting that you are attending and following the event hashtag.  What should you do on social during the event? What should you do on social after the event?  What are some best practices you’ve seen?Would love to gather some insights from you all!

Is there a better alternative to Twitter than Mastodon i.e. with Twitter-like functionality and reach?

Hi Everyone! We use a hiring management system called Clear Company and I guess it requires a LinkedIn profile to set up. We have a LinkedIn profile for our National Office and that is connected to the job site for our jobs. However, HR wants to create a new Clear Company account to list jobs for all of the churches that are part of our denomination for them to list their open positions. This will require us to create a separate LinkedIn profile for church job postings. Is this bad practice or a bad idea? I know it’s illegal to have two LinkedIn profiles for an individual, but don’t know about a company.Thank you!

Hello everyone! I wanted to get a quick gut check on sharing UGC Reels. It’s probably no surprise that most of the UGC Reels I find are also ones that use well known, trending music. I’ve searched high and low but cannot find any information online about resharing these and what the protocol is. What’s your process? Reshare? Share only to IG Stories? Pass on by? Any insights would be much appreciated!

Are there freelancers in this group? An industry colleague I’m connected with through a former consultancy agency is looking for a social media expert that uses Sprout Social. I offered to pass along her project scope (see attached) to this community. Please reach out to the contact directly; her email is in the PDF. 

Hi everyone!  I’m social media manager at a large tech company (~700 people) and I’ll get social post requests from people in different departments all throughout the company on a consistent basis. So far, I’ve been trying to organize those on a monthly basis with shared Google sheets then adding them to Sprout. I’m wondering if anyone here has been able to find a way to establish a formalized process for gathering these requests/suggestions and fitting them into your social strategy while balancing not always posting everything everyone suggests if it’s not the right fit for your company’s social?  TIA!-Kayla 

Hey yall!I’m wondering who here is using Twitter Blue for their company accounts -- My company wants to test it out. I have an iPhone, so I’m trying to find a way around their model of automatic subscription going to my personal Apple ID -- has anyone been able to use a company card for this recurring subscription?TIA!- Kayla

We’re having major issues connecting to our clients’ business managers this past month. I’m not sure what the issue is, but we cannot get a couple of accounts to connect after going through all the steps we normally go through. AND when we tried a workaround so that I could connect my account directly instead of our manager account, I didn’t come up as someone who he could connect to neither with my name or email. Is anyone else having these troubles and how are you handling this? 

For my clients I normally schedule content on Facebook about a 1 - 1.5 weeks in advance and with the scheduled posts instead of boosting them I turn them into ads since we are trying to get engagement & eyeballs on my client’s Facebook page. Last week I tried using my scheduled posts in business suite as an “Existing Post” option, but they wouldn’t show up. I tried even using the Post ID given in business suite but it kept coming up as non-existent. I was able to speak on the phone with my marketing manager pro at Facebook, and they told me that they are no longer allowing you to use scheduled posts for an ad and that they have to be active on the page in order to be able to use them. Does anyone know when this was announced or when they made this change? Have you had a similar experience? I just feel like Facebook didn’t give any sort of heads up about this change and it’s making my job a little harder since I manage about 5 different Facebook Pages who all run ads for every post.

Ran into a super weird problem and wondering if it’s happened to anyone else.Currently running a Facebook ad for a client. I went to check in this morning to see how it’s performing and noticed that it’s completely missing from the Campaign tab. After momentarily freaking out, I check the Ad Sets tab and my audience is still there - I check the Ads tab and both of my ad creatives are still there as well. Additionally, I filtered ad performance to yesterday and today and the ad is still active and delivering. When I inspect the ad, I can still see the campaign level, and then my ad sets/ads beneath it.It seems like somehow only the campaign portion of the ad completely disappeared from the campaign tab. Has this happened to anyone else? I’ve reached out to Facebook support but to the surprise of literally nobody they gave me information that wasn’t relevant or what I was asking at all and then acted like they solved the issue and ended the chat.To potentially paint a better picture - I

Hi All - I work for a global company and have recently come across a “Facebook Market Page” for a country that I want removed. I have been researching for hours but have come up with nothing! Does anyone know how to permanently delete a Facebook market Page? TIA!!

I’ve been battling an issue where each side says is on the other’s and curious if anyone else experiencing? My calendar view is showing that I posted on one profile on LinkedIn 76 times last week… not true!When I click through… it shows a current publishing timebut these aren’t coming from organic… they’re old (12-24 months ago) campaigns that our paid team swears are turned off. Whatever Sprout is grabbing, it’s clogging up my calendar views and muddling up my metrics. Would love any help on ideas to test out in an effort to resolve. 

Hey everyone! I send weekly reports to department heads over at my company that include the following…News page likesGrowthImpressionsTop performing posts w/ metricsscreenshots of those postsIn that report, I also include our weekly e-mail stats + website metrics from GA.I’m basically assembling this report in another document because I find the reports on Sprout aren’t easy for someone who doesn’t know much about marketing to read and understand.Does anyone have advice on the best template/format to use? Thank you!

Hi all!Facebook randomly unpublished our Business page and suspended our ad account over the weekend for “continued Community Standards violations.” The thing is, we have never gotten a notice or review of any violations, and our Page Quality says “Good News, no violations to show.” We are a fintech/insurance broker, so our content is nothing particularly controversial either.It is adversely affecting advertising, as they won’t run ads without the page being republished. I have reached out to support through the Business Center via chat and phone and have been stuck in a “we’ll investigate” status for 3+ days.Has anyone experienced this? Why was your page affected? What did you do to remedy?

Can I track instagram storys for tags? Our business has requirements for influencers how often they need to tag us but some of them only do in instagram stories. Is it still possible to keep track of these kind of mentions?

Are any organizations out there exploring Hive Social as an alternative to Twitter?

Hi Sprout Agency Partners! I’m currently working alongside an agency navigating a bizarre Instagram Server Error. Has anyone successfully navigated or resolved Instagram Profile Errors like this? When publishing to Instagram, this profile will have multiple failed posts. Sometimes the post error will respond as a media code error meaning that the media is the wrong specs. But, when we run this through other environments, the media publishes fine and follows all of the spec guides from Sprout and Meta Sometimes Meta flags profiles and posts as spam posts, which Sprout recommends adjusting publishing times when posting. The agency has done this and is still experiencing the same barriers. This is one of those scenarios where Sprout is limited on what we can mitigate as a third party and Meta is blaming the use of third-party publishing for the error on their end. Has anyone been able to get out of this vicious cycle for Instagram?

Hello! My name is Lisa Alberta. I’m the marketing director for a local health club and I’m looking for tips on how to build out our Listening Topics. Hoping to connect with others in the industry that can help with keywords, themes etc.  Right now when we look at the data, there is a lot of “noise” and we’re trying to customize our topic so that we are aware of the conversations going on in our town in and around fitness. Any help is greatly appreciated!

Hi everyone!I’ve been managing the social accounts of different brands for the last decade, and I’m coming across a situation I’ve never encountered before.TL;DR: our company was merged with another, completely changing our product roadmap, much to the disdain of current users (who the product is no longer geared towards). It has resulted in quite the backlash onto our social channels. Every post is met with comments about how awful our product is, how we don’t listen to the customer base, etc.What are some successful community management tactics you’ve employed when company changes disrupt the community?

Hey Sprout Community! My team has several clients connected to our Sprout and we have recently had issues reconnecting the LinkedIn company pages back to Sprout after the connection expires. We heard through the grapevine that this is due to LinkedIn updating their API to requiring a Super Admin privilege to connect to Sprout. Has anyone else had this problem within the last week or so? 

Hi all - I’m trying to schedule my TikToks and am getting the following error: Uploading a custom thumbnail is not supported by TikTok.” How do I remove the custom thumbnail? I am not intentionally adding it nor need it. I’m uploading my .mov and it’s automatically creating a thumbnail in Publisher. Is there any way around this?  TIA!

Hi everyone! Recently I’ve been noticing a downturn in impressions across several FB pages I’m an admin for - some more major than others. It seems that Facebook has changed its algorithm again, so I’m wondering if anyone has found success with the new algorithm? Is there a certain post type or types that seems to be performing well?Thank you!

Hello! I’m a one person marketing team and I handle the content creation and scheduling for all social media platforms (Facebook, Twitter, LinkedIn, and Instagram). I’m wondering what content creation is like for TikTok - is it labor intensive? I’ve been nervous to start one in fear that I won’t be able to keep up with it.

What’s a “normal” LinkedIn follower growth rate for a B2B page?