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michelle.polandLevel 1
asked in Social Networks
Facebook Bots

Just dealt with a terrible bout of bots attacking one of my client’s pages. We were running an engagement-based giveaway and bots started responding to comments as my client profile (imposters, obvi) and requesting bank info, which some people actually gave away. We had included how we would contact winners in the original post, and explicitly said we would DM winners, but people still fell prey to scams.  Does anyone have ideas on how to keep bots from a page? We instituted a “must follow for 24 hours” before commenting rule on the page, but that's the only tactic we have found thus far.  All insight is appreciated! 

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sarah.rowe
sarah.roweLevel 1
asked in Content Creation
Is retiring our YouTube presence a big mistake?

Hello Arboretum! My division is in the process of cleaning up our social profiles, which has led to a discussion of what to do about our three YouTube channels. We have a division-wide channel that hasn’t had new content for at least a year; a brand-specific channel (let’s call this channel A) that we use mainly to have our educational content be seen by YT’s search engine; and, a second brand-specific channel (we’ll call this channel B) that hasn’t had new content for at least a year AND much of that content is now out of date and should be retired/archived. All of this is to say: Would it be a mistake to completely archive the divisional and channel B profiles? We use Vidyard to manage our videos but that isn’t visible to the public/search engines. As it stands, I foresee maybe 1-2 new videos max being posted each year for the divisional or channel B, which is too low of a generation for it to make sense to have these profiles, in my mind.TLDR: Two of our three YouTube profiles are o

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Gayatri Shukla
Community Manager
jessica.terrones
jessica.terronesLevel 1
asked in Social Networks
Consolidating FB pages

Hey, global social managers - curious if anyone has experience with consolidating several regional Facebook pages into one global page? I’ve heard there’s a way to do that, but looking for some insight/tips. Appreciate any help! Thanks 😊

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corrine.dorrian
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jason.lyversLevel 1
asked in Social Data
Follower Churn Rate

I’m wondering, is there an average “churn rate” percentage for losing social media followers? I’ve been looking at my company’s social media analytics and one of the goals I want to set for my team is to increase follower retention. But, I’m running into a roadblock finding info on what actual goals and KPIs should be. What defines success? 

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mirandaLevel 2
asked in Content Creation
Employee Advocacy: ELT Interviews

Happy Friday, Arb!I’m building our EA program and will begin interviewing our ELT and thought leaders in the next two weeks. Does anyone have a list of questions they’ve asked during these meetings that have proven valuable when working to craft each leader’s narrative and positioning?We want them to be champions of our brand, yes, but also champions of their respective fields and how that ties into our brand.  Thanks!

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craig.cordell
craig.cordellLevel 4
asked in Social Customer Care
How to drive community engagement with social?

👋 Hi! I’m Craig, Community Manager with Goosechase. 🪺 We recently launched our very own online community, The Nest, to connect Goosechase creators, share resources, and host events. We currently use the Smart Inbox to find current customers using the app that may benefit from joining the community and sharing a link.🗣️ Does anyone have experience driving new community signups and engagement with social? What tactics have worked for you? What’s the best way to generate a new post in your community?

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Gayatri Shukla
Community Manager
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kristen.francaLevel 1
asked in Social Networks
How to access FB Business Page without user access

Hello!We merged with another school, who has completely lost access to their FB Business Page. I have tried reaching out to former workers to no avail. Any tips?

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christi.newman
christi.newmanLevel 1
asked in Social Networks
Is Twitter now officially "X?"

My marketing team is working on a blog post and we usually list our social handles.  We’re in a debate on whether to call Twitter - “X” now.  Anyone have any insight on this?  Professionally, is this “Twitter” or is it “X?”

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alyssa.martelli
jacqueline.joyner
jacqueline.joynerLevel 2
asked in Social Data
TikTok Guidelines

Hi!I oversee social at a large HR Tech company. I lead the strategy for the corporate brand as well as advise our regional marketers and sub-brands on social practices. (There is a more elegant way to explain that - but I am struggling with words at the moment.)We have recently been given the green-light from our social stakeholders to explore TikTok. However, we are very conservative and risk-adverse when it comes to social. As a result, I have been tasked with creating guidelines (dos and do nots) for our social leads looking to use the platform for their regional efforts and/or sub-brand. Has anyone seen or created something like this? I’m not sure where to start.Any advice or suggestions are welcome! 

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jacqueline.joyner
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GabeLevel 1
asked in Social Data
Does anyone have a good template for presenting a social media strategy?

I’m looking for a visually appealing format to present a social media strategy through , what is everyone using at the moment? Are you making bespoke decks every time? 

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craig.cordell
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modsquad.social teamLevel 1
asked in Social Customer Care
Youtube Ads content

Hi there, Does anyone know if comments from Youtube ads stream into Sprout’s inbox?

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tiffany.torbik
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melissa.chelistLevel 1
asked in Latest Talks & Trends
Influencer Log/Tracking

Hi all! I work for a gaming company that sells table top miniatures and board games as well role playing games like Dungeons and Dragons. We’ve been working with a lot of influencers recently on Tik Tok, IG, and YouTube and are having a hard time figuring out the best way to organize all the data to track each influencer’s post performance. We are monitoring likes, comments, and views. We tried using just an Excel file and it gets messy very quickly.  Does anyone use a different platform or service they love for influencer tracking or how do you all go about tracking influencer content? 

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tiffany.torbik
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lfowlerLevel 1
asked in Social Data
Drop in Facebook engagement

For some reason, pretty much overnight, our facebook engagement rates dropped dramatically. I haven’t really changed anything specifically but it happened around the same time Meta Business Suite replaced creator studio. Has anyone else experienced this or got any advice? Thanks in advance :)

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brittany.javor
chris.long
chris.longSprout Team
asked in Social Networks
What do I need to know logistically for a brand name change for social handles?

Hey there! I’m curious if anyone has ever navigated the logistics of a name change for a brand on social and what advice you might have per platform. Any ideas? Thanks!

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Agency Partner
kailee.sticklerAgency Partner
asked in Latest Talks & Trends
Influencer Parternship Analytic Tracking

Hi! Does anyone have an influencer marketing platform they like using? We’re looking for a platform to track influencer partnership analytics as well as work as a discovery tool for finding new influencers. We currently use Sideqik, but they’re increasing their prices and it’s out of our client’s budget. Would love to hear other’s favorite platforms!

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tiffany.torbik
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alexandra.whiteLevel 1
asked in Content Creation
Content Creation Vendors

Hi All, I am just curious about which agencies you work with to help you create blog articles and video content, or if your team does it all. If your team creates all the content, how many people are on your team and how many branches does your financial institution have? What are all the positions on your Marketing team?Sorry for all the questions! We are in the process of evaluating new agencies to work with, or if we should stick with the agencies we already have. We are also in the process of re-organizing our team, and we will be growing after we officially acquire another bank later this year. At that time, we will have 81 branches and around 10 employees on our team. 

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lisa.sobelLevel 2
asked in Social Data
What data are you tracking?

For years now we’ve been tracking impressions, engagements, engagements by type, engagement rate, clicks, and click through rate for our organic content on Facebook, LinkedIn, and Instagram.Lately it seems like META is reporting data out differently and so our data tracking is off.  We have more impressions out of the blue and then a giant drop.So what metrics do you think are best to use?

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jeffrey.kingman
jeffrey.kingmanLevel 1
asked in Social Data
Shift in Average User Engagement Trends | Instagram

This question came up in a client call today: does it seem that most consumers today passively consume brand content versus engage with content? Meaning, his thesis was most consumers today don’t expend the energy to interact (like, heart, comment, share, send) with brand content on Instagram like they were a year or more ago. My “feel” without having data or research is that most consumers will interact with a brand’s content but the relevancy bar for making an interaction is higher today than it used to be. Does anyone have research data on this? Thanks and have a great weekend.JJK 

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tamunursingcommLevel 1
asked in Latest Talks & Trends
Power of AI link

I’m trying to access the power of AI zoom link and a guided meditation link is showing up. Anyone know where the correct link is to join? Thanks y’all! 

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Jonathan Zuluaga
Community Manager
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mirandaLevel 2
asked in Content Creation
Employee Advocacy - Thought Leadership

Hey everyone!We’ll be launching Advocacy soon and I’m incredibly excited to bring this to our company. One of the ways we plan to use the tool is to position relevant team members as thought leaders in our industry by providing them individualized comms they can more easily and readily share with their networks.As I’m prepping my deck for the C-suite/Exec team, I wanted to see if anyone had any examples or stats of having done this successfully they wouldn’t mind sharing. Redacted info is fine! I don’t need to know names/companies/industries. I just want to be able to provide examples of orgs who have successfully segmented their Ambassadors.

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Agency Partner
haley.goodwinAgency Partner
asked in Coffee Talk
Billing Clients for Social Ads

Hello!I am curious how you all handle billing for clients for their Social Ad Spend?  Currently we handle a large volume of ad accounts and Meta’s billing does not track per account, it’s a blanketed lump sum charge across all accounts. Any insight is helpful. 😊 Thank you! 

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kelsey.martin
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tamunursingcommLevel 1
asked in Social Networks
FB account disabled

Howdy, all! I manage the social media accounts for a nursing school and our FB account has been disabled for over a month due to “interpreting a business.” Does anyone have any tips/been in a similar situation?​​​​​​-Erin G.

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dominick.ramLevel 1
asked in Social Data
Business Manager — Personal Profile for Business

Hi all! As you may know, Facebook requires users to use their personal profiles in order to manage, create, and execute tasks within the business manager and business pages. Do you have any recommendations on how businesses/agencies can set up a personal account that can function as a business admin? We often find that our external integrations from Facebook like Sprout and other reporting software need to be connect via personal profiles that are admins in our business manager, however, it would be nice if we had an account (personal profile) that we could use across the business in order to establish those connections.   Please let me know your thoughts and best practices! Thanks in advance :) 

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Laura Porcincula
Community Manager
chris.long
chris.longSprout Team
asked in Content Creation
Employee participation in videos

Could use some help! Any advice when recruiting or casting vision for non-marketing employees to be involved in social media campaigns or on-camera for videos? How would you motivate employees to be excited to help out?

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Arifu96Level 1
asked in Career Advice
Can anyone give me some tips and advice for navigating the recruitment process at Sprout Social?

Hi All,  I saw this job posting that I think i’d be a good fit for. I’d really appreciate it if anyone could provide me some tips and guidance for the process. Or give me feedback on whether i’m a good fit for this position based on my experience. Role: Account Executive Enterprise GrowthThanks,Arif  

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Jonathan Zuluaga
Community Manager
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